Shipping policy

Delivery Policy

At Faye & Alice, we do our best to ensure your order reaches you quickly and in the best possible condition.

Delivery times
All orders are processed within 24 working hours (excluding weekends and bank holidays). Once dispatched, delivery usually takes 5 to 9 working days depending on your location.
Please note that these timeframes are estimates and may vary during peak periods or due to exceptional circumstances (strikes, severe weather, etc.).

Couriers used
We work with reliable and recognised couriers to ensure efficient tracking for every parcel. Tracking information will be automatically sent to you by email as soon as your order is dispatched.

Order tracking
As soon as your parcel is dispatched, you will receive a confirmation email with a tracking link allowing you to follow your order's journey in real time.

Delivery charges
We offer free delivery on all orders with no minimum spend during promotional offers, unless stated otherwise for specific campaigns.

Delivery areas
We deliver to the United Kingdom, as well as several other countries across Europe and North America.
If your country is not listed in our delivery areas at checkout, please do not hesitate to contact us at support@fayeandalice.com.

Customs duties and taxes
For deliveries outside the United Kingdom and the European Union, customs fees or local taxes may apply upon receipt of your order. These charges are the responsibility of the customer.

Incorrect or incomplete address
Please carefully check your delivery information before finalising your order.
In the event of an incomplete or incorrect address, or if the parcel is returned to us because it was not collected, redelivery fees may be charged.

If you have any questions regarding the delivery or tracking of your order, our customer service team is here to help at support@fayeandalice.com.